Nature of Complaints
GSX Technologies is dedicated to delivering high-quality services. If a client experiences dissatisfaction for any reason and wishes to make a complaint,
GSX Technologies is committed to resolving complaints promptly and fairly.
For the purpose of this notice, "
GSX Tech" encompasses
GSX Technologies and all current and future subsidiaries and affiliates that provide services.
A client, in this context, refers to any person to whom GSX Technologies provides, intends to provide, or has provided a service. A complaint includes any expression of dissatisfaction, whether oral or written, alleging financial loss, material distress, or inconvenience due to personal experience with GSX Technologies products, services, employees, or third-party vendors acting on its behalf.
How to Log a Complaint with GSX Technologies .
Complaints can be raised, free of charge, to your usual point of contact at GSX Technologies or by email at: customer.complaints@gsr.io. We will provide a written acknowledgment of any complaint within two business days of receipt.
Customer Complaint Handling
In some cases, a complaint can be resolved at the initial contact without further investigation (e.g., where the complaint arises from a system or clerical error). If immediate resolution is not possible, the complaint will be investigated by an independent complaints officer, not involved in the subject of the complaint. The complaints officer will investigate the complaint, seeking additional information from the client when necessary. We will maintain clear communication throughout the complaints process.
Within 20 business days of receiving the complaint, once the investigation is complete, we will provide a written response addressing the issues raised, including details of any proposed further action (including financial redress), where appropriate. If a complaint is rejected, we will provide an explanation for the decision and offer the opportunity for an additional independent review by a GSX Technologies UAB complaints officer not involved in the initial investigation.
If it's not possible to resolve the complaint within 20 business days, we will explain the reasons for the delay and provide an indicative reasonable time frame for receiving our final response.
Additional procedural aspects and rights of appeal apply regarding complaints related to GSX Technologies and can be provided upon request.
Thank you for your attention to our Complaints Notice. If you have any questions or concerns, please contact us at customer. team@gsxtech.io is dedicated to delivering high-quality services. If a client experiences dissatisfaction for any reason and wishes to make a complaint, GSX Technologies is committed to resolving complaints promptly and fairly.
For the purpose of this notice, "GSX Technologies " encompasses GSX Technologies and all current and future subsidiaries and affiliates that provide services.
A client, in this context, refers to any person to whom GSX Technologies provides, intends to provide, or has provided a service. A complaint includes any expression of dissatisfaction, whether oral or written, alleging financial loss, material distress, or inconvenience due to personal experience with GSX Technologies products, services, employees, or third-party vendors acting on its behalf.
How to Log a Complaint with GSX Technologies .
Complaints can be raised, free of charge, to your usual point of contact at GSX Technologies UAB or by email at: customer.team@gsxtech.io. We will provide a written acknowledgement of any complaint within two business days of receipt.
Customer Complaint Handling
In some cases, a complaint can be resolved at the initial contact without further investigation (e.g., where the complaint arises from a system or clerical error). If immediate resolution is not possible, the complaint will be investigated by an independent complaints officer, not involved in the subject of the complaint. The complaints officer will investigate the complaint, seeking additional information from the client when necessary. We will maintain clear communication throughout the complaints process.
Within 20 business days of receiving the complaint, once the investigation is complete, we will provide a written response addressing the issues raised, including details of any proposed further action (including financial redress), where appropriate. If a complaint is rejected, we will provide an explanation for the decision and offer the opportunity for an additional independent review by a GSX Technologies UAB complaints officer not involved in the initial investigation.
If it's not possible to resolve the complaint within 20 business days, we will explain the reasons for the delay and provide an indicative reasonable time frame for receiving our final response.
Additional procedural aspects and rights of appeal apply regarding complaints related to GSX Technologies UAB and can be provided upon request.
Thank you for your attention to our Complaints Notice. If you have any questions or concerns, please contact us at team@gsxtech.io